Feedback and complaints
How to give us feedback or raise a concern, and what we'll do with it.
We'd like to hear from you, whether something went well or didn't. Feedback and complaints are handled personally by the founder, separately from briefs and applications.
How to tell us
Email hello@stormcrest.com.au with "Feedback" or "Complaint" in the subject line. Tell us what happened, when, and what you'd like us to do about it.
What happens next
- We aim to acknowledge your message within 2 business days.
- We'll look into it fairly and in confidence.
- We'll tell you the outcome and anything we've changed as a result.
Privacy complaints
If your complaint is about how we've handled your personal information and you're not satisfied with our response, you can complain to the OAIC at oaic.gov.au. Our privacy policy has more detail.